CPV subcategory
72253100: Helpdesk services
CPV code 72253100 is "Helpdesk services", a subcategory in the Common Procurement Vocabulary used to classify UK public sector contracts. It, or a more specific code beneath it, was used on 32 UK public contracts since 2023, awarded by 12 buyers, most often NS&I and Ministry Of Justice. The typical contract was worth about £123k.
UK public contracts since 2023
How buyers use 72253100
- Contracts
- 32
- Buyers
- 12
- Typical value
- £123k
- Ending in 18 months
- 12
By year of award: 2023 5 · 2024 14 · 2025 10 · 2026 3. Figures as of 23 September 2026. Typical value is the median of single-supplier contracts with a published value (19).
Buyers using this code most
- NS&I19
- Ministry Of Justice2
- Lincolnshire County Council2
- BEIS1
- CPS1
- Nottingham University Hospitals NHS Trust1
- Satellite Applications Catapult Ltd1
- Salvation Army Housing Association1
Suppliers winning most often
- CapGemini UK PLC6
- IBM United Kingdom LTD5
- Sopra Steria Limited1
- CGI IT UK Limited1
- EntServ UK Ltd Part of DXC Technology1
- PA CONSULTING Services LTD1
- Methods Business and Digital Technology Limited1
- Freshworks Technologies UK Limited1
Recent contracts under 72253100
| Contract | Buyer | Value | Awarded |
|---|---|---|---|
| IT Health Checks | NS&I | £63k | Aug 2026 |
| Third Party Risk Management platform | NS&I | £14k | Mar 2026 |
| Microsoft Co-Pilot AI services. | NS&I | £68k | Jan 2026 |
| LSCP and Children's Service's online Policy and Procedures Manual | Lincolnshire County Council | £32k | Nov 2025 |
| Fraud Risk Assurance review | NS&I | £41k | Sept 2025 |
| COS350-01 End User Computing 2025+ | Office for Environmental Protection | Jul 2025 | |
| System Integration and Programme Management Services | NS&I | May 2025 | |
| ISF: Women, Peace and Security Helpdesk | Foreign, Commonwealth and Development Office | £2.1m | Mar 2025 |
Where it sits
Codes above 72253100
- 72000000IT services: consulting, software development, Internet and support
- 72200000Software programming and consultancy services
- 72250000System and support services
- 72253000Helpdesk and support services
- 72253100Helpdesk services
See the whole market in it services contracts, with buyers, suppliers and contracts ending soon.
More specific
Codes beneath 72253100
None. 72253100 is as specific as the vocabulary goes for helpdesk services.
Questions
About CPV code 72253100
What is CPV code 72253100?
CPV code 72253100 is "Helpdesk services", a subcategory in the Common Procurement Vocabulary used to classify UK public sector contracts. It, or a more specific code beneath it, was used on 32 UK public contracts since 2023, awarded by 12 buyers, most often NS&I and Ministry Of Justice. The typical contract was worth about £123k.
Which codes sit above and below 72253100?
72253100 sits under 72000000 (IT services: consulting, software development, Internet and support), then 72200000 (Software programming and consultancy services), then 72250000 (System and support services), then 72253000 (Helpdesk and support services). It has no more specific codes beneath it.
Who wins contracts under CPV code 72253100?
The suppliers named most often on UK public contracts under 72253100 since 2023 are CapGemini UK PLC (6), IBM United Kingdom LTD (5), Sopra Steria Limited (1). 23 different suppliers have won work under this code.
How do I get alerts for tenders using CPV code 72253100?
Add 72253100 to a Tender Radar profile, with keywords that describe your work. Each weekday morning you get the new UK public sector notices that match, scored for fit. Because codes cover the codes beneath them, adding 72253100 also catches notices classified under its more specific codes.
Get the tenders filed under 72253100
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