CPV category
72253000: Helpdesk and support services
CPV code 72253000 is "Helpdesk and support services", a category in the Common Procurement Vocabulary used to classify UK public sector contracts. It, or a more specific code beneath it, was used on 117 UK public contracts since 2023, awarded by 68 buyers, most often NS&I and MCA - Maritime and Coastguard Agency. The typical contract was worth about £230k.
UK public contracts since 2023
How buyers use 72253000
- Contracts
- 117
- Buyers
- 68
- Typical value
- £230k
- Ending in 18 months
- 29
By year of award: 2023 26 · 2024 46 · 2025 29 · 2026 16. Figures as of 23 September 2026. Typical value is the median of single-supplier contracts with a published value (99).
Buyers using this code most
Suppliers winning most often
Recent contracts under 72253000
| Contract | Buyer | Value | Awarded |
|---|---|---|---|
| Level 2 Helpdesk Support | NS&I | £2.0m | Sept 2026 |
| 715869471 - Technical Maritime Engineering Support (TMES) | Ministry of Defence | £34m | Sept 2026 |
| IT Health Checks | NS&I | £63k | Aug 2026 |
| IT Managed Services Provider | Royal Armouries Museum | £1.3m | Aug 2026 |
| Aareon Support Agreement | Torus62 Limited | Aug 2026 | |
| STC1180 - Future Hard Facilities Management (FM) Maintenance Services Contract | Corporate Officer of the House of Commons | £325m | Jul 2026 |
| Property Transformation Programme - Workplace Services Management | Ministry Of Justice | £188m | Jul 2026 |
| IT Helpdesk | KENT Community Health NHS Foundation Trust | £325k | Apr 2026 |
Where it sits
Codes above 72253000
- 72000000IT services: consulting, software development, Internet and support
- 72200000Software programming and consultancy services
- 72250000System and support services
- 72253000Helpdesk and support services
See the whole market in it services contracts, with buyers, suppliers and contracts ending soon.
Questions
About CPV code 72253000
What is CPV code 72253000?
CPV code 72253000 is "Helpdesk and support services", a category in the Common Procurement Vocabulary used to classify UK public sector contracts. It, or a more specific code beneath it, was used on 117 UK public contracts since 2023, awarded by 68 buyers, most often NS&I and MCA - Maritime and Coastguard Agency. The typical contract was worth about £230k.
Which codes sit above and below 72253000?
72253000 sits under 72000000 (IT services: consulting, software development, Internet and support), then 72200000 (Software programming and consultancy services), then 72250000 (System and support services). It has 2 more specific codes beneath it, the most used being 72253200 (Systems support services).
Who wins contracts under CPV code 72253000?
The suppliers named most often on UK public contracts under 72253000 since 2023 are CapGemini UK PLC (7), IBM United Kingdom LTD (5), PDMS Limited (4). 107 different suppliers have won work under this code.
How do I get alerts for tenders using CPV code 72253000?
Add 72253000 to a Tender Radar profile, with keywords that describe your work. Each weekday morning you get the new UK public sector notices that match, scored for fit. Because codes cover the codes beneath them, adding 72253000 also catches notices classified under its more specific codes.
Get the tenders filed under 72253000
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