CPV category
48445000: Customer Relation Management software package
CPV code 48445000 is "Customer Relation Management software package", a category in the Common Procurement Vocabulary used to classify UK public sector contracts. It, or a more specific code beneath it, was used on 49 UK public contracts since 2023, awarded by 40 buyers, most often NS&I and University of East Anglia. The typical contract was worth about £154k.
UK public contracts since 2023
How buyers use 48445000
- Contracts
- 49
- Buyers
- 40
- Typical value
- £154k
- Ending in 18 months
- 18
By year of award: 2023 7 · 2024 19 · 2025 18 · 2026 5. Figures as of 23 September 2026. Typical value is the median of single-supplier contracts with a published value (35).
Buyers using this code most
Suppliers winning most often
- Voicescape Limited3
- Blackbaud Europe LTD2
- Homeless Link2
- Alcium Software Limited2
- Grofar Ltd2
- Salesforce UK Limited2
- GRANICUS-FIRMSTEP Ltd2
- XMA LImited2
Recent contracts under 48445000
| Contract | Buyer | Value | Awarded |
|---|---|---|---|
| CRM Platform Tower: Salesforce (Lot 1) | NHS Blood and Transplant | Framework | Aug 2026 |
| CRM for NHSE participant/candidate data 26-27 | NHS England | £57k | Jul 2026 |
| Supply and Maintenance Contract for Corporate CRM | Hampshire County Council | £154k | Jul 2026 |
| Customer Relationship Management (CRM) System | Nottinghamshire County Council | £500k | Jul 2026 |
| Brand asset library | NS&I | Jan 2026 | |
| 2025-088 Salesforce Related Software Requirements | Ofgem | £325k | Nov 2025 |
| Request for Proposals CRM, programmes and grant management system | Access - The Foundation for Social Investment | £187k | Nov 2025 |
| LSCP and Children's Service's online Policy and Procedures Manual | Lincolnshire County Council | £32k | Nov 2025 |
Where it sits
Codes above 48445000
- 48000000Software package and information systems
- 48400000Business transaction and personal business software package
- 48440000Financial analysis and accounting software package
- 48445000Customer Relation Management software package
See the whole market in software and information systems contracts, with buyers, suppliers and contracts ending soon.
More specific
Codes beneath 48445000
None. 48445000 is as specific as the vocabulary goes for customer Relation Management software package.
Questions
About CPV code 48445000
What is CPV code 48445000?
CPV code 48445000 is "Customer Relation Management software package", a category in the Common Procurement Vocabulary used to classify UK public sector contracts. It, or a more specific code beneath it, was used on 49 UK public contracts since 2023, awarded by 40 buyers, most often NS&I and University of East Anglia. The typical contract was worth about £154k.
Which codes sit above and below 48445000?
48445000 sits under 48000000 (Software package and information systems), then 48400000 (Business transaction and personal business software package), then 48440000 (Financial analysis and accounting software package). It has no more specific codes beneath it.
Who wins contracts under CPV code 48445000?
The suppliers named most often on UK public contracts under 48445000 since 2023 are Voicescape Limited (3), Blackbaud Europe LTD (2), Homeless Link (2). 44 different suppliers have won work under this code.
How do I get alerts for tenders using CPV code 48445000?
Add 48445000 to a Tender Radar profile, with keywords that describe your work. Each weekday morning you get the new UK public sector notices that match, scored for fit. Because codes cover the codes beneath them, adding 48445000 also catches notices classified under its more specific codes.
Get the tenders filed under 48445000
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