CPV subcategory
72212445: Customer Relation Management software development services
CPV code 72212445 is "Customer Relation Management software development services", a subcategory in the Common Procurement Vocabulary used to classify UK public sector contracts. It, or a more specific code beneath it, was used on 36 UK public contracts since 2023, awarded by 16 buyers, most often NS&I and Yorkshire Purchasing Organisation. The typical contract was worth about £108k.
UK public contracts since 2023
How buyers use 72212445
- Contracts
- 36
- Buyers
- 16
- Typical value
- £108k
- Ending in 18 months
- 9
By year of award: 2023 5 · 2024 15 · 2025 12 · 2026 4. Figures as of 23 September 2026. Typical value is the median of single-supplier contracts with a published value (23).
Buyers using this code most
- NS&I19
- Yorkshire Purchasing Organisation2
- Lincolnshire County Council2
- Cabinet Office1
- Basingstoke & Deane Borough Council1
- Ofgem1
- Satellite Applications Catapult Ltd1
- The ACC Group Limited1
Suppliers winning most often
- CapGemini UK PLC6
- IBM United Kingdom LTD5
- Emposo Limited2
- Sopra Steria Limited1
- PA CONSULTING Services LTD1
- Cyber Duck1
- Ice Star Media Ltd1
- Credera Limited1
Recent contracts under 72212445
| Contract | Buyer | Value | Awarded |
|---|---|---|---|
| Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software | Thameslink Southern Great Northern Limited (TSGN) | £494k | Sept 2026 |
| IT Health Checks | NS&I | £63k | Aug 2026 |
| Third Party Risk Management platform | NS&I | £14k | Mar 2026 |
| Microsoft Co-Pilot AI services. | NS&I | £68k | Jan 2026 |
| LSCP and Children's Service's online Policy and Procedures Manual | Lincolnshire County Council | £32k | Nov 2025 |
| CA15874 - Askham Bryan College - Customer Relationship Management (CRM) Project | Askham Bryan College | £121k | Oct 2025 |
| South Norfolk Council: Customer Relation Management Software Package - AWARD | East Suffolk Council | £797k | Sept 2025 |
| Fraud Risk Assurance review | NS&I | £41k | Sept 2025 |
Where it sits
Codes above 72212445
- 72000000IT services: consulting, software development, Internet and support
- 72200000Software programming and consultancy services
- 72210000Programming services of packaged software products
- 72212000Programming services of application software
- 72212400Business transaction and personal business software development services
- 72212440Financial analysis and accounting software development services
- 72212445Customer Relation Management software development services
See the whole market in it services contracts, with buyers, suppliers and contracts ending soon.
More specific
Codes beneath 72212445
None. 72212445 is as specific as the vocabulary goes for customer Relation Management software development services.
Questions
About CPV code 72212445
What is CPV code 72212445?
CPV code 72212445 is "Customer Relation Management software development services", a subcategory in the Common Procurement Vocabulary used to classify UK public sector contracts. It, or a more specific code beneath it, was used on 36 UK public contracts since 2023, awarded by 16 buyers, most often NS&I and Yorkshire Purchasing Organisation. The typical contract was worth about £108k.
Which codes sit above and below 72212445?
72212445 sits under 72000000 (IT services: consulting, software development, Internet and support), then 72200000 (Software programming and consultancy services), then 72210000 (Programming services of packaged software products), then 72212000 (Programming services of application software), then 72212400 (Business transaction and personal business software development services), then 72212440 (Financial analysis and accounting software development services). It has no more specific codes beneath it.
Who wins contracts under CPV code 72212445?
The suppliers named most often on UK public contracts under 72212445 since 2023 are CapGemini UK PLC (6), IBM United Kingdom LTD (5), Emposo Limited (2). 26 different suppliers have won work under this code.
How do I get alerts for tenders using CPV code 72212445?
Add 72212445 to a Tender Radar profile, with keywords that describe your work. Each weekday morning you get the new UK public sector notices that match, scored for fit. Because codes cover the codes beneath them, adding 72212445 also catches notices classified under its more specific codes.
Get the tenders filed under 72212445
Tender Radar reads every new UK public sector notice each morning and emails you the ones that match your codes and keywords, scored for how well they fit. 30 days free.
30 days free. No card required to start.